Implementing new technology systems can be challenging in today’s complex and highly regulated social housing environment. Many social housing providers are having to operate under tighter budgets, stretched resources and rapidly evolving compliance demands.
Plus, the pressure to deliver seamless tenant services is increasing, which means upgrading core systems – like those responsible for repairs management, scheduling or compliance – is incredibly challenging.
Fortunately, ROCC does things differently. Not only are we a trusted software provider, but we are also a strategic partner with an unrivalled understanding of the housing sector and a proven methodology that makes implementation seamless.
Our project delivery team consists of former housing professionals who have hands-on experience in compliance, asset management, customer services and operations. From working in local authorities to managing operational teams within housing associations, our experts know the real-world pressures that clients face. That’s why our clients trust us.
In this article, we share how our combination of technical excellence, deep industry knowledge and proactive support sets us apart.
A team that speaks your language: Our implementation process
ROCC’s implementation methodology is designed to minimise disruption, accelerate time-to-value and ensure your teams can support tenants effectively.
Our approach typically includes the following:
1. Discovery and scoping
We host in-depth strategic and operational workshops involving your key stakeholders and sponsors. This ensures everyone involved understands the business objectives, strategic goals, operational needs and all the roles and responsibilities within your organisation’s teams. This enables us to identify gaps, inefficiencies and opportunities for continuous improvement throughout the project and beyond.
We eliminate all of the jargon and get straight to the heart of the matter.
2. Solution design and configuration
Some software providers will bend your organisation to fit their rigid systems. However, at ROCC, we tailor our solutions to your needs. Our team will map your workflows, define system rules and configure integrations using their industry expertise.
Every decision they make is grounded in operational relevance.
3. Data migration and validation
Data migration is usually an incredibly stressful aspect of any project implementation. Fortunately, with ROCC, this isn’t the case. Our stress-free approach involves our technical team handling all transformation and validation, ensuring data quality and continuity.
We also provide tools to reference historic records where direct migration isn’t appropriate, removing the burden from internal IT teams.
4. Integration management
Whether it’s housing management systems like MRI and Civica, or financial platforms like Oracle Fusion, our integration specialists will seamlessly work with you and your third-party providers.
We handle all API mapping, testing and sign-off – minimising reliance on your internal teams or expensive third-party consultants.
5. Training and UAT support
Our “train-the-trainer” approach is led by professionals who’ve run housing teams themselves. We know how to make training relatable, role-specific and effective.
Also, our UAT (User Acceptance Testing) support is hands-on. We help produce test scripts, support end-to-end walkthroughs and resolve issues in real time.
6. Go-live and early life support
Go-live is supported with extended hours, increased staffing and direct access to the implementation team.
Plus, ROCC’s floor-walking, real-time troubleshooting and post-implementation health checks ensure stability and confidence across your user base.
Unrivalled support throughout the entire journey
The journey doesn’t stop at go-live. Our philosophy is based on partnership, not just project completion.
Housing teams will continue to benefit from:
- Dedicated customer success managers: Our senior team members will continue to understand your KPIs and regulatory context.
- Direct access to technical experts: No first-line script reading – speak directly with the people who configured your system.
- Proactive system health monitoring: We identify and resolve issues before you even notice them.
- Strategic account reviews: Focused on value realisation, efficiency metrics, long-term partnered thinking and new opportunities for innovation.
This wraparound support gives housing providers the freedom to focus on service delivery while we take care of the technology.
A partnership that delivers more than technology
At ROCC, we believe that technology alone doesn’t deliver transformation – people do. Only people who truly understand the housing sector can implement solutions that deliver lasting change.
Our team doesn’t just install software. We partner with you to improve efficiency, reduce costs, enhance tenant services and future-proof your organisation. We do the heavy lifting, so you don’t have to.
By choosing ROCC, you’re investing in:
- A project team that has walked in your shoes.
- A stress-free implementation process grounded in housing sector best practice.
- Ongoing support from people who understand the real impact of your work.
So, now you know more about our services and how we redefine implementation, why not get in touch with our customer service team and find out how we can support you?
