Housing Associations
ROCC’s risk-free housing technology solutions have been designed to improve the lives of your tenants. We do that by fully utilising automation, ensuring real-time forecasting and dynamic work planning, bringing instant communication to customers and helping you stay fully informed of any relevant new legislation.
Get back to what matters – helping tenants
Encompassing all aspects of housing repairs and maintenance, from self-service and call centre repair diagnostics to comprehensive job management and real-time management reporting, our software does what you need it to. More importantly, we care about what you care about; we’re here to make your life easier and ensure your tenants are safe and happy in their homes.
We do that by focusing on KPI improvement, reducing operational costs, optimising efficiency and working in partnership with you to support you throughout.
We are one of the most experienced companies in the housing sector; over the years our social housing software has been trusted to manage over 1,000,000 properties in the UK, whether that’s housing associations, council housing or contractor properties. We enable social housing organisations to meet the rising standards for social housing repairs and maintenance services whilst achieving strategic goals and exceeding key performance indicator targets.
From our Tenant Self-Service Toolset to help empower your tenants to correctly report their housing problems, to Emergency and Responsive Repairs to help you prioritise tasks and react quickly to urgent problems, we’ve thought of everything you could possibly need to succeed. Don’t take our word for it, have a look at our comprehensive list of Features – and if you think anything is missing, we would love to hear about it!
ROCC are helping many organisations like yours
How We Help Housing Associations
Customer Satisfaction
Our solutions enable you to put your customer at the heart of everything you do and making sure repairs and improvement works of their homes are well managed and delivered at all times to ensure customers are happy and feel valued.
Safe, beautiful homes
The work we do ultimately affects people’s homes and lives, which is why we always go the extra mile to ensure the homes under your care are safe, well maintained and pleasant places for your customers to live.
Instant engagement
Engage and communicate with your customers in real time and at any time, allowing issues to be instantly reported 24/7 and feedback received. Instant communication keeps everyone informed at all times allowing you to maximise customer satisfaction.
Optimal Efficiency
Our housing technology solutions provide optimal automation to minimise unproductivity and maximise efficiency and service performance. More automation means more time helping your customers, improving their homes and exceeding their expectations.
Ongoing Support
Our Expert Service Desk means you’ll never waste time on hold or speaking to an untrained call handler. Instead, you’ll always speak to someone knowledgeable in the solutions we provide and the particular configuration and setup you have.
Expertise and Experience
We have honed our services over the last 40 years and fully understand the challenges our clients face – no wonder we consistently achieve outstanding customer service and satisfaction results!
Testimonial
“We look at the ROCC system as one of our gold platforms, and we value that relationship. ROCC has such a good approach to business, and they suit us perfectly – we never have any issues at all. Not only is their platform and service really good, but the relationship they’ve built with us is important. Their support has always been phenomenal and everything they do for us is hugely appreciated.”
ROCC Core
The complete software package, built around you
End-to-end housing repairs and maintenance software built to dramatically improve service, ROCC Core provides everything you need to successfully and efficiently deliver your entire housing repairs and maintenance processes. Manage all your emergency, responsive, planned and major works for today and the future, offer real-time appointments, dynamically assign and schedule work to relevant field service workers and allow real-time completion of tasks. You can also monitor and track every aspect of the service, from contract profitability to operative efficiency.
ROCC Plug-ins
ROCC Focus
ROCC Focus turns disparate data into information to help you identify opportunities and risks, and inform decisions about the future
ROCC Diagnose
ROCC Diagnose is a self-contained, secure software platform that empowers residents and office staff to guarantee repairs are reported correctly
ROCC Resolve
ROCC Resolve is the next generation game-changer for housing maintenance services, taking efficiency improvements to the next level