Our Housing Software
Our best of breed cloud housing maintenance software gives you everything you need to revolutionise your housing repairs service. Jobs will be completed efficiently, on time and within budget by streamlining processes and automating menial tasks, resulting in an increase and customer and staff satisfaction.
Deliver an award-winning housing repairs service
ROCC’s multi-functional social housing repairs and maintenance software suite enables key performance indicator improvement whilst reducing operational costs.
As one of the most experienced companies in the housing sector, we specialise in providing comprehensive and configurable IT housing systems and solutions that facilitate business excellence.
Designed in partnership with major housing providers across the UK, we deliver end-to-end service and operation management for the entire responsive, planned and cyclical maintenance of all your properties and assets.
ROCC Core
End-to-end service and operation management for housing repairs and maintenance
With ROCC Core you can improve the complete lifecycle of maintenance works, from original request through to satisfactory completion, for positive post-completion reviews.
- effective and cost-efficient works management solution for housing maintenance providers
- all data is managed and monitored in real-time; immediate visibility of relevant information is provided to all consumers, from residents to operatives to contractors
- fully tailored to fit your organisation’s specific needs and requirements
- bundled with the ROCC Plus efficiency-focused bolt-ons
ROCC Focus
See all of your business data from all of your business systems in one place and in real-time
ROCC Focus is our comprehensive business intelligence and analytics platform. It allows you to see all of your data on a single screen, and enables you to keep track of all your key performance indicators and business measurements. ROCC Focus provides insight to turn disparate data into information to help you identify opportunities and risks, and to inform decisions about the future – with a simple click of a button.
- track your KPIs and stay on top of your targets in real-time
- multiple data sources ensure you see all your data from different systems in one place
- real-time access to operational and business information from anywhere at any time
- empower all users by assigning dashboard, charts and reports to all information consumers
- use machine learning to forecast with the click of a button with Predictive Analytics
ROCC Diagnose
Empower residents and office staff to guarantee repairs are reported correctly
ROCC Diagnose is a self-contained, secure software platform that can be embedded into any application, website or CRM to enable anyone on any device to instantly and accurately report a repair and book a real-time appointment. It ensures all the necessary information is captured and translated into a job with the correct priority, schedules of rates and required skills to complete the work to meet all KPIs.
- minimise confusion and accurately diagnose issues with the image-based design and multi-language support
- remove mistakes and gather accurate information to successfully complete repairs
- reduce calls to contact centres and maximise efficiency and allow staff to focus on providing better service.
ROCC Resolve
Increase business performance up to 35% above any existing system in place with AI driven automation.
ROCC Resolve is a stand-alone, off the shelf packaged automation platform for managing responsive and planned housing maintenance and repairs.
It can be directly coupled to any existing line of business system currently used for managing repairs including MS Dynamics, All Housing Management Systems and all other works and contracts management systems.
Plug and play to existing systems and setup within hours instead of months means ROCC Resolve can be easily attached to any existing housing maintenance technology stack to provide huge improvements on works visibility for management while completely automating, using AI the end to end process of ensuring jobs are completed on time and to the customers satisfaction.
- Remove human beings from the end to end process management of customer engagement through to work completion
- Keep workers safe and informed while removing unproductive time from their days
- Instantly deployable into any cloud or on-premise environment with plug and play to all housing management solutions
- Real time, constantly improving AI driven process optimisation
All Features
Social Housing Software
Mobile Working
Predictive Analysis
Real Time Data & Reporting
Data Protection & Privacy
Track Everything
Support and Training
Open Integrations
Bespoke System
Resource Allocation
Repair Reporting
Asset Management
Management Reporting
Implementation & Support
