Enhancing Multi-Contract Service Delivery with ROCC

Field-based organisations are facing growing demands to deliver exceptional service while remaining profitable and sustainable. This is hard enough for housing associations and local authorities, but with often fewer resources and finances, it’s independent maintenance contractors that really feel the squeeze.

For those working with multiple housing associations and undertaking repair work for the general public simultaneously, ensuring operations run smoothly can feel like an uphill battle. Fortunately, that’s where ROCC comes in.

In this article, we examine the current challenges facing maintenance contractors before explaining how ROCC’s market-leading software can assist.

Tackling the issues facing maintenance contractors

Delivering multi-contract repairs and maintenance services in today’s world presents several economic, social and technological challenges for maintenance contractors.

Here are some of the key issues:

• Complexity of managing contracts: Having multiple clients, including housing associations, local authorities, and commercial landlords, leads to scheduling conflicts and inefficiencies. Each contract may have different service level agreements and compliance requirements.
• Skills shortages: A scarcity of skilled tradespeople drives up costs and leads to delayed repairs. Existing inefficient systems make it challenging to scale up labour quickly to meet peak demands across multiple contracts.
• Supply chain disruptions: Material shortages are creating longer lead times and higher costs. Failure to plan for these disruptions and allocate resources accordingly can seriously impact operations.
• Rising compliance and regulation: Contractors are having to meet stricter health & safety standards, building regulations and sustainability targets. Keeping up with these changes can be complex and costly.
• Technology and data integration: Inadequate systems fail to meet client demands and protect tenant data from cybersecurity risks. Additionally, contractors frequently face challenges in integrating multiple systems.
• Financial pressures: Maintenance contractors are constantly having to do more with less. It’s becoming increasingly difficult to deliver profits due to inflation, wage increases and rising insurance premiums.
• Rising tenant expectations: Tenants are expecting more, including faster response times, 24/7 digital communication and higher-quality work.
• Sustainability targets: Contractors are expected to align with clients’ environmental, social and governance goals. There is now a growing demand for greener repairs and reductions in carbon footprint. 
• Risk and liability management: Multi-contract service delivery increases exposure to disputes over scope, delays and responsibility. Contractors must strike a balance between risk and client expectations.

And breathe. As you can see, that’s an awful lot for maintenance contractors to consider. 

While this may appear daunting, those who leverage digital tools and partner with a reliable software provider offering a specialist repairs and maintenance solution can tackle these challenges head-on.

How can ROCC’s software help?

To succeed in delivering multi-contract services, all maintenance contractors should consider ROCC, a leading light in housing repairs software solutions.

We designed ROCC Core for Contractors with you in mind. Our specialist repairs and maintenance software has a strong and proven track record of seamlessly integrating with multiple housing management systems simultaneously.

We’ll help you manage all your contracts with ease and increase profitability per contract.

Here are some of the benefits you can expect that set us apart from our competitors:

• Optimal efficiency and performance: Our solutions incorporate automation to minimise unproductivity and maximise profitability. We create a unified system capable of processing and managing a vast volume of jobs and orders. 
• Comfortably cater to multiple clients: With seamless real-time integration to all your clients’ systems, you can manage multiple contracts with different financial agreements and oversee your entire business performance. You can manage various contracts easily with a clearly separated account system.
• Collaborative partnership: We pride ourselves on our transparency as a business, always listening to any issues you or your customers may have and making it our priority to find a solution. Our goal is to support you in winning more contracts than ever before.
• Cost visibility: Our comprehensive job costing system is the best on the market, providing detailed real-time monitoring of all property and job-related costs. This will enable you to maximise your profitability.
• Improved tenant satisfaction: Not only will we support you in winning more business, but we also strive to keep your existing customers happy. We consistently achieve outstanding customer service and satisfaction results.
• Ongoing support and guidance: Our Expert Service Desk means you’ll never waste time speaking to inexperienced staff or being put on hold. Everyone is knowledgeable in the solutions we provide and the particular configuration and setup you have.

Still not convinced? We have refined our services over the past 40 years and fully understand the challenges maintenance contractors face, which is why we consistently deliver outstanding customer service and satisfaction results.

Next steps

As an independent maintenance contractor, do you feel prepared to address the challenges of delivering multiple contracts? 

With ROCC, you can increase productivity to maximise profits and keep your clients and tenants happy, addressing all of the challenges we have discussed.

Find out everything you need to know about our best-in-class software online or get in touch with a member of our customer support team. 

We’ll come right back to you for a friendly, no-obligation chat.

Read more: Why Private Maintenance Contractors Should Choose ROCC