Are you a private maintenance contractor who’s looking to deliver a faster, more accurate service? If so, then ROCC can help you to maximise your profits and streamline operations.
Let’s face it, as private maintenance contractors, you need to be able to juggle a whole host of commitments and constantly adapt to our ever-changing digital world. This means effectively managing your workload to accommodate multiple housing associations and the general public.
We understand how difficult and time-consuming this can be, which is why our specialist repairs and maintenance solution, ROCC Core, is on hand to help.
Our award-winning software has a proven track record of seamlessly integrating with multiple housing management systems simultaneously, helping you comfortably manage your contracts and boost profitability.
If you’ve outgrown your current system and require an upgrade, then you’ve come to the right place. In this article, we will take a look at the many standout features which make ROCC the perfect choice for private maintenance contractors.
Improved efficiency and performance
We help to create a unified system that is capable of processing and managing a huge volume of jobs and orders. By embracing automation, you’ll be able to save precious time on low-priority administrative tasks and focus on more important matters, helping to minimise unproductivity and maximise profitability.
ROCC Core offers end-to-end maintenance software that’s built to dramatically improve your efficiency and performance, this includes:
- Managing all your emergency, responsive, planned and major works.
- Offering real-time appointments and completion of tasks.
- Dynamically assigning and scheduling work to relevant field service workers and allowing real-time completion of tasks.
- Monitoring and tracking every aspect of your service.
Cater to multiple clients
If you’re concerned about how installing a new system could impact your business and the ability to meet the needs of all of your clients, then you need not worry with our software.
You’ll be able to manage multiple contracts easily with a clearly separated account system. This means your operatives will always be able to turn up to a job knowing exactly what’s expected from your customer and their tenant and have the right skills for the task at hand.
With seamless real-time integration to all your clients’ systems, you can manage multiple contracts with different financial agreements and oversee your entire business performance. You’ll also be able to monitor all costs and profits from the business level, the contract level, area and team level, trade level, operative level and even the property level.
Not only will this benefit your existing clients, but it will also help growth and improve your chances of winning new business.
Complete transparency and honesty
We pride ourselves on how transparent we are as a business, ensuring we always listen to any issues you or your clients may have and find the appropriate solutions. We see our working relationship with you as a partnership, which means we always favour a collaborative approach and complete visibility throughout.
We offer the most comprehensive job costing of any system on the market. This helps us to provide detailed real-time monitoring of all job-related costs and build a unique level of trust, maximising your profitability and encouraging business expansion.
You’ll also be able to ensure your staff are kept safe with mobile worker safety features and alerts, operative tracking and monitoring, and property and resident cautions and warnings.
Expert support and guidance
The support you’ll receive from our customer success team means you’ll never waste time on hold and always have the opportunity to speak to a highly-trained professional. Our staff are extremely knowledgeable about the solutions we provide and are able to tailor their approach to your particular configuration and setup.
Throughout your partnership with ROCC, we’ll ensure that someone is always available and as a partner, you have direct access to all of our team regardless of their job title.
Highly experienced and forward-thinking
As a private maintenance contractor, you can rest easy knowing that we have been honing our services for over 40 years and fully understand the challenges you face. Not only does our extensive experience stand you in good stead, but our forward-thinking approach will help to meet the modern needs of your clients and operatives.
Our team is constantly looking for ways to modernise and remain successful in a fast-evolving market. Potential improvements are always being considered and software is adapted to accommodate new technological developments.
If you have a particular idea for developing your business or attracting new clients, we will always listen and provide a suitable solution.
Improve client satisfaction
Our goal is to support you in winning more business than ever before while keeping your existing customers happy. We are pleased to share that we consistently achieve outstanding customer service and satisfaction results.
You can expect to enjoy excellent feedback from your clients, as they reap the benefits of ROCC Core.
Don’t just take our word for it, here is what Axis Europe, a private contractor with skilled operatives who provide 24-hour repair and maintenance services, had to say.
Mark Oscroft, Systems Manager, Digital & IT, Axis, explained: “Anything we ask of ROCC, it delivers. It’s great to know that if we have an idea for developing as a business or attracting new clients it can be realised.
“The software has most definitely boosted the efficiency of our repairs service. Less time is now wasted thanks to better scheduling and our operatives being equipped with PDAs. Less time being wasted means less money is too.
“In terms of our clients, we’ve had a lot of great feedback. The experiences of tenants have improved, with more efficient and guaranteed appointments and specific times being allocated through the system. This means tenants aren’t waiting around at home unnecessarily. It’s been great to hear that tenants are happier.”
From automated planning and scheduling to help optimise your team’s performance, to job costing and financial management to help you stay on top of your potential spend, we’ve thought of everything you could possibly need to succeed as a private maintenance contractor.
To start delivering better results and grow substantially as a company, get in touch with our customer service team today to see how we can help you succeed.