Mobile field operatives are the backbone of the social housing sector. Skilled tradespeople – plumbers, carpenters, electricians – are instrumental in maintaining and improving the living conditions of residents. Unfortunately, despite their critical contributions, field mobile operatives often feel undervalued and overlooked.
At ROCC, we believe it’s time to do something about this and change the narrative, helping to shine a light on the amazing work mobile operatives do and ensure they feel supported.
Skilled tradespeople: the beating heart of social housing
Mobile field operatives are more than just workers on a job site; they are the lifeblood of our community infrastructure.
Each day, they navigate complex issues, provide essential services and interact directly with residents to address their immediate needs and concerns. Their work ensures that homes remain safe, functional and comfortable, as well as checking that residents feel secure, happy and contactable.
When operatives feel respected and valued, their morale and job satisfaction rise. Ultimately, this leads to higher productivity and a greater willingness to go above and beyond in their roles.
ROCC believes that respecting skilled tradespeople as individuals fosters a sense of pride and ownership in their work. When they feel appreciated, the quality of their workmanship improves, which directly benefits the residents they serve.
Social housing is about building communities, not just providing shelter. When skilled tradespeople are treated as valued members of the team, they become more engaged in the broader mission of creating safe, vibrant and cohesive communities.
How can ROCC make a difference?
We want to acknowledge the hard work, achievements, contributions and expertise of your skilled tradespeople.
It’s key to us that we help ensure that they have the tools, resources and working conditions they need to perform their jobs safely, effectively and professionally. We also want them to be happy with the workflows they have to perform each day.
As part of our ongoing commitment to engage with our mobile customers and understand their needs, ROCC aims to establish channels for skilled tradespeople to voice their concerns, suggestions and ideas. By actively listening to their feedback, we will be able to implement changes that address their needs and improve their overall work experience.
In the social housing space, our commitment to treating users of the system with care and attention is not just a matter of ethics – it’s a strategic imperative.
Over the next few months, ROCC plans to engage with as many field workers as possible and discuss their concerns, pain points and challenges. We are delighted to share that we have already started to book these meetings to get the ball rolling on this initiative.
By valuing and respecting these essential workers, we aim to enhance their wellbeing, improve service quality and build stronger and more resilient communities.
We want to lead by example and show that in our sector, every individual matters. Treating mobile field operatives more like people and less like “resources” isn’t just the right thing to do – it’s the smart thing to do.
At ROCC, we genuinely care about the mobile workforce and are dedicated to improving their wellbeing, so they can enjoy enhanced workflows and better mental health, and feel supported in their roles. We then feed this back into our market-leading software to offer a best-in-class product that can revolutionise the way your social housing association operates.
Why not get in touch with the team at ROCC today to see how our housing technology software can help keep your mobile workforce satisfied and achieve amazing results?
