The Modular Power of ROCC Integrated with Microsoft Dynamics

Housing associations across the UK are facing unprecedented challenges. These disruptions include ever-evolving tenant needs, increasing repairs and maintenance work, meeting sustainability goals and controlling finances amid a difficult economic climate. 

At ROCC, we understand how challenging it is for housing associations and other social housing providers at the moment, especially when many existing legacy systems aren’t capable of dealing with these complexities. 

In this article, we will tell you about the ROCC solution, which offers modular architecture and seamless integration capabilities to improve your current system, including with Microsoft Dynamics. 

We will share the steps you need to take to transform operations at your housing association and unleash efficiency, so you can navigate this testing period for the sector and ensure tenants aren’t negatively impacted.

The ROCC solution: Built for the housing sector

We are the leading provider of housing repairs and maintenance technology in the UK, specialising in the social housing sector. With over 40 years of experience and a client base spanning local authorities, housing associations and maintenance contractors, ROCC understands the operational challenges and compliance pressures facing your organisation.

At the heart of our market-leading offering is the ROCC Core Cloud Suite – a modular, cloud-based platform designed to manage the end-to-end lifecycle of housing repairs and maintenance.

Our software is purpose-built to handle:

• Responsive and planned repairs
• Voids management
• Scheduling
• Financial costing and forecasting
• Materials and stock management
• Compliance tracking
• Mobile working 
• Performance analytics.

Plus, it’s incredibly flexible and can be tailored to meet your specific needs. The system is modular by design, allowing housing providers to deploy only the components they need, when they need them. 

This not only reduces upfront investment but also allows for phased implementation and scaling as organisational needs grow.

Seamless integration with Microsoft Dynamics

There is a good chance your housing association relies on Microsoft Dynamics. This suite of business applications is often used in the housing sector for finance, CRM and HR. However, it can sometimes operate in silos due to limited interoperability with repairs systems.

Fortunately, ROCC bridges that gap.

With a robust API layer and secure integration capabilities, ROCC can seamlessly connect with Microsoft Dynamics modules such as:

• Dynamics 365 Finance & Operations: Job costing, invoice approval, budget control and ledger synchronisation.
• Dynamics 365 Customer Service: Centralised tenant records, real-time updates and service histories.
• Dynamics 365 Field Service: Unified operative scheduling, job dispatching and resource planning.

Through secure, real-time data exchange, housing associations can achieve a single source of truth across operational and financial systems. This eliminates duplication, reduces manual data entry and improves accuracy.

What are the benefits of integrating ROCC with Microsoft Dynamics?

By partnering with ROCC and integrating with Dynamics, housing associations can enjoy many benefits. Some of those include:

• Enhanced efficiency and automation: Automates the entire process from tenant request to financial reconciliation. For example, a tenant-reported issue via a self-service portal triggers a job in ROCC’s software, which is then scheduled and dispatched through the dynamic scheduler. As the job is completed, costs are automatically captured and synced with the finance system, ready for invoicing or budget reporting.

• Improved customer service: Frontline staff using Microsoft Dynamics gain access to real-time updates from ROCC. They can see job progress, scheduled appointments and operative notes, allowing them to answer tenant queries instantly and accurately. This leads to higher tenant satisfaction, reduced complaints and improved first-call resolution rates.

• Holistic data visibility: Combining ROCC’s operational data with Dynamics’ financial and CRM data provides unparalleled insights. Social housing providers can track repair spend by property, area, contractor, or trade; monitor compliance; forecast demand; and analyse customer behaviour patterns—all from integrated dashboards.

• Reduced costs and risk: Reduces administrative burden, minimises the risk of human error and accelerates processing times. With streamlined workflows and fewer manual interventions, organisations can redeploy staff to higher-value tasks. This will help to drive down operational costs.

• Scalable and future-proof: ROCC’s API framework is designed to accommodate future integrations, upgrades and platform extensions. As housing associations modernise their IT ecosystems or expand services, ROCC evolves with them to ensure long-term ROI and digital resilience.

A smarter, integrated future with ROCC

The integration of ROCC Core with Microsoft Dynamics is a game-changer for housing associations. In doing so, you can achieve the best of both worlds: a dedicated, specialist repairs solution aligned with the broader capabilities of an enterprise-grade ERP and CRM suite.

At ROCC, we know the obstacles you face and share your ambitions in remedying and navigating them. Our dedicated team of professionals is on hand to support you every step of the way through integration, so your tenants aren’t affected at any point. 

Combining ROCC and Microsoft Dynamics is more than a technical integration. It’s a strategic enabler for housing associations to thrive in a complex and fast-moving sector.

For more information about how this software integration will work for your organisation, get in touch with a member of our customer service team today.