System downtime comes with a heavy price. In the UK, research by Beaming estimates that IT downtime costs businesses an average of £3.7m a year, with the average small business losing £7,500.
Additionally, 92% of UK businesses take 24 hours or longer to recover from a significant outage, meaning the actual downtime impact often extends well beyond the initial outage period.
For social housing providers, this could lead to lost productivity, frustrated tenants, delayed repairs and reputational damage. That’s why more housing organisations are shifting to robust, secure Software as a Service (SaaS) solutions that guarantee uptime, automate upgrades and provide full disaster recovery.
At ROCC, we’ve meticulously built our entire cloud strategy to ensure your system is there when you need it most. In this article, we explore why SaaS delivery matters more than ever, and explain how we can help.
Our dedicated private cloud
Many software providers offer SaaS, but our cloud delivery goes beyond standard hosting. We offer a dedicated private cloud, fully managed by our in-house technical team and hosted exclusively in UK-based, ISO27001-certified data centres provided by our long-standing strategic partner, Iomart.
This ensures:
- All compute resources (CPU, RAM, storage) are used only by your organisation
- Your data is never mixed in with other clients
- Performance and security are never compromised for convenience.
Our private cloud model gives you flexibility and resilience that shared platforms can’t match. Environments are designed around your operational requirements, not constrained by a one-size-fits-all approach. Therefore, in the rare event that downtime occurs, you can be assured it will always be minimal.
Uptime you can rely on
When you choose ROCC, you’re guaranteed 99.9999% cloud infrastructure uptime, with real-world performance consistently exceeding this threshold. This is achieved through active monitoring and load balancing, which protects against the single points of failure that cause major outages.
Our hosting platform is aligned to Tier 4 best practices, meaning it meets the highest standard for reliability and offers complete fault tolerance. Plus, it’s supported by robust service-level agreements, including:
- Proactive alerting and auto-failover
- Real-time replication
- Rapid disaster recovery procedures, with RPO (Recovery Point Objective) of 15 minutes and RTO (Recovery Time Objective) of 1 hour.
This means that even if there is a major infrastructure incident, your data will always be safe, and your service can resume within hours, rather than days.
Security and compliance built in
Both ROCC and our cloud partner, Iomart, are G-Cloud accredited, so housing providers can be confident that compliance and governance requirements are met without compromise.
We make sure security isn’t an afterthought, implementing the highest standards into every level of our SaaS offering, such as:
- Data encrypted
- Secure access only; no public exposure
- Backups stored off-site and tested continuously
- Regular penetration testing and patching
- GDPR-compliant hosting and processing.
Our cloud-hosted environment adheres to UK data protection standards, offering clients high security and disaster recovery to ensure housing providers adequately manage sensitive and highly confidential tenant and property data.
No surprise bills
With our SaaS solutions, all system upgrades are included in your annual subscription. These are first applied in a test environment before being rolled out during off-peak hours, once approved. We do this to prevent disruption.
With ROCC, you’ll never be forced into unexpected downtime or costs, which means you can avoid the startling downtime cost figures we shared earlier.
Get in touch
Don’t just take our word for it, we have been trusted by local councils and housing providers nationwide, including the London Borough of Camden Council, Sovereign Network Group and more.
These organisations rely on ROCC to run their critical repairs services across thousands of homes. From small housing associations to the largest landlords in the country, our cloud platform is proven at scale.
At ROCC, we are prepared for the unexpected. When power outages occur, our SaaS model ensures your housing repairs service can continue while your local infrastructure recovers.
For more information about how our SaaS solutions can help you achieve 99.9999% cloud infrastructure uptime, get in touch with a member of our customer service team today.
