ROCC are shortlisted finalists in three categories at the 2024 Housing Digital Innovation Awards.
Best Technology Partner – For organisations committed to going above and beyond in terms of service, engagement and professionalism. ROCC were able to highlight the significant commitment they bring to every customer relationship and how a company wide approach to delivering exceptional customer service at all times has driven ROCC’s 100% customer satisfaction rating for the last 5 years.
Best Customer Experience Innovation – For organisations who have innovated ways to improve the experience for their clients or their customers clients. ROCC were able to illustrate our innovative approach to engaging with customers and allowing them to shape the future of ROCC’s products and services through direct customer to software developer working groups and ongoing continuous improvement processes.
Most Innovative New Product – For organisations who have innovated a new product built to serve the social housing sector. The new ROCC Attend field service worker solution is a flagship new product from ROCC that gives full power and control to the customer and not the supplier and delivers a solution that makes having a best of breed field service worker app available to every housing organisation no matter how large or small they are.
ROCC’s Business and Operations Director, Pete Luck said:
“I would be proud for us to be shortlisted in just one of the innovation categories at Housing Digital but for the team at ROCC to have been shortlisted for three just blows me away.
We’ve been leading the way with our best of breed end to end housing maintenance optimisation solutions with more and more organisations taking advantage of the huge cash savings, productivity improvements and customer satisfaction increases that our system and services enable and I’m so pleased we are being recognised for what we do.
Everyone at ROCC have always put customer service and technical innovation at the heart of everything we do and I’m so proud that we have made the final for a breadth of categories that truly reflects all of the positives we bring to any partnership.
There are so many great people and companies innovating new solutions and ways of working to improve the safety and quality of homes, the service customers receive and the working lives of housing professionals under immense pressure. I’m delighted for all the team at ROCC that we are being recognised alongside these other excellent organisations.
The Housing Digital Innovations awards are a fantastic opportunity for all of us working hard to support housing customers and to improve this industry and I’m looking forward to being joined by some of the ROCC team and some of our customers to celebrate on the night with all the winners.”