When housing providers decide to invest in a new repairs management platform, much of the focus is on the technology itself. While this is obviously an important consideration, the invisible hurdle in successful implementation is system integration.
If this integration isn’t handled correctly, getting any new technology up and running can be an incredibly long, costly process.
That’s why we have made seamless integration a cornerstone of our repairs management software, so our platform works with your existing infrastructure, rather than against it. We believe we have developed the most comprehensive and adaptable integration framework in the market.
In this article, we discuss how our plug-in and go repairs and maintenance solution can deliver no delays, no disruption and no pricey third-party fees.
Plug and play with ROCC’s API suite
The beating heart of our platform is our secure integration engine, which comes bundled with a wealth of pre-configured Application Programming Interface (API) connectors. These provide real-time, out-of-the-box integration to:Â
- Housing Management
- Finance
- CRM
- Asset and Compliance
- Supply Chain Portals
- Mobile
- Scheduling.
In most cases, our customers benefit from our standard APIs. However, at ROCC, we acknowledge that no two housing associations or local authorities are the same, each with different requirements.
That’s why we offer a bespoke API layer that sits over the top of our standard APIs. This flexible wrapper allows us to transform, translate and route data precisely and quickly to your specification, without needing you to engage third-party providers. We can customise APIs to meet any needs.
Compatible with all leading housing management systems, ROCC’s open APIs and real-time integration software allow you to simplify and streamline your day-to-day operations. This approach saves our customers tens of thousands of pounds in consultancy fees and dramatically reduces implementation timelines.
Real-world impact
We have unrivalled experience with large integration solutions. One of the most complex integration projects we’ve delivered was for Axis Europe, which required us to connect with dozens of third-party housing systems.Â
Despite the scale and complexity, our team delivered a fully integrated solution that remains a gold standard for repairs service optimisation.
You can read more about our partnership with Axis Europe here.
Integration that keeps on working
Technology is constantly changing, but your integrations shouldn’t break every time it does. We’ve focused on clarity in all of our API design and in solution provision through comprehensive open documentation. We’ve also made sure you’ll always enjoy technical and user-centric support, ensuring all integrations are secure and reliable.Â
Where necessary, we’ll liaise directly between our consultants and third-party consultants, and there will be ongoing support for any and all third-party changes that require modifications to our APIs.
When you choose ROCC, you benefit from full-lifecycle support for all our integrations. Whether it’s a system upgrade, a supplier change or new compliance data, we take responsibility for making sure the integrations work stress-free. You never need to chase multiple vendors again.
With seamless integration, you can unlock:
- Faster go-lives
- Lower implementation costs
- Better data visibility
- Higher end-user satisfaction
- Reduced IT overhead
At ROCC, our goal isn’t just to make our software work; it’s to make sure your organisation works better and delivers for your tenants.
For more information about how our plug-in and go repairs and maintenance solution can help you, get in touch with a member of our customer service team today.
