Customer Stories
We know that choosing the right housing technology solutions software can feel overwhelming, and you need to know you’re making the right decision. To help reassure you, we’ve asked some of the people we work alongside to share their experiences…
Thirteen Group
Reduce Cost of Repairs by £500,000 with ROCC
ROCC has led the digital transformation of Thirteen’s repairs service driving customer satisfaction to record levels and saving more than £500,000 by enabling the completion of more jobs in-house.
As a result of ROCC’s partnership, Right First Time fixes have risen to more than 98% with Thirteen’s 330 repairs and maintenance operatives becoming more engaged, with a renewed focus on great customer experience.
Read the case studyRichmond & Wandsworth Council
Quick to respond and communicative with ROCC
Richmond and Wandsworth Councils has been a loyal ROCC customer for more than 13 years, relying on ROCC’s suite of technology solutions to streamline their processes and help deliver exceptional service.Using ROCC Core, ROCC Media and ROCC Mobile, we’ve been able to transform the way Richmond and Wandsworth Councils deliver their wide range of vital services for people and businesses, to ensure the millions of residents in each Borough are looked after and catered for.
Read the case studyThe ROCC solution has really transformed the way Property Care operates.
The agility of the solution has contributed towards a cultural change in the way operatives receive and complete works orders.
This in turn has resulted in an improved performance and overall customer satisfaction.
ROCC have been instrumental in enabling us to improve our customer satisfaction with repairs which has gone from the low 80%’s to well into the 90%’s.
Sovereign Take control with ROCC
ROCC have enabled Sovereign to optimise its repairs and maintenance services while driving down costs by over £500,000 per year.
The Sovereign and ROCC partnership resulted in significant increases in customer satisfaction levels, more jobs being completed right first time and an 18% increase in the amount of work being completed each day.
Sovereign have continued building their strategic partnership with ROCC and are now a key member of ROCC’s Strategic Advisory Board.
In terms of ROCC as a whole, I like the updates we get and the ease of getting a change request. Customer account management is lovely and the team often goes above and beyond, which I really appreciate.
It’s really shown with ROCC, where they have given us a lot of support and guidance. Everyone I have dealt with from ROCC has been really delightful and it’s so nice to have a partner we can rely on. With another key supplier, account management was really poor and I struggled to interact with them, making it difficult to get changes and bugs fixed, because there was no support and open communication.
This isn’t the case with ROCC!”
Aster Group
Workflows streamlined with ROCC solution
ROCC’s proactive dashboard solution is enhancing the productivity of Aster Group’s business whilst encouraging wider efficiencies that benefit tenants.
ROCC has partnered with Aster Group since 2002. Since then, the company has grown considerably – it now owns and maintains over 28,000 homes across the South of England, with more than 75,000 customers.
Read the case studyWe have real time repairs data at our fingertips and can track volumes of emergency repairs as and when they happen which is extremely useful for managing the service delivery.
We’ve been able to identify where visits may end in “no access” and work more closely with those customers to ensure their repairs are completed.
Axis
Large scale contractor Axis repairs 400,000 homes with ROCC solution
The ROCC solution is helping one of social housing’s largest contractors, Axis Europe, drive down costs and improve its repairs delivery across 400,000 homes.
Axis Europe is a private contractor with 850 staff, 10 offices and a turnover of £150m. Its team of skilled operatives provides 24-hour repair and maintenance services to Axis’ multiple housing association and local authority contracts across the UK.
Read the case studyThe morale of the operatives and more importantly, the satisfaction of customers has improved.
For repairs, the level of satisfaction has reached 92.8%, owing in large part to a right-first-time figure of more than 98% and the average completion time falling from around 11 days to 5.8 days.
First Choice Homes Maximise Savings with ROCC
Since partnering with ROCC and implementing the ROCC Core housing repairs and maintenance solution, housing association First Choice Homes Oldham (FCHO) was able to save more than £750,000 in the delivery of repairs and maintenance within the first two years, helping the housing association to reduce fuel spend, reduce void rent loss and improve responsive and emergency repairs performance levels.
ROCC are helping many organisations like yours
