In housing management, a system provider’s project team must consist of industry experts who bring knowledge, insights and expertise to the table. Not only does this help to deliver a successful project but it also ensures a provider’s software solutions can perform reliably and effectively.
Our projects and consultants team is entirely made up of former housing professionals who have worked at various housing associations around the UK. They offer firsthand experience and fully understand our clients’ needs, so they can navigate challenges and opportunities, anticipate issues, identify trends and apply best practices accurately.
This rewards our clients with confidence in the quality of the software solutions we provide. Understanding the unique needs and expectations of the industry, we offer tailored and innovative housing maintenance and repairs solutions that align with client demands.
This project approach also means we can stay ahead of the competition, adapting to market shifts and technological advancements to bring fresh ideas to a crowded marketplace. Therefore, your housing association can benefit from superior products and services, as our project teams continually innovate and deliver value.
ROCC’s approach to project delivery is marked by a structured, collaborative and outcome-focused methodology, designed to ensure a seamless and efficient implementation for clients. This approach encompasses several critical phases:
1. Preparation and planning
We begin with a detailed design phase to ensure everyone involved understands the client’s requirements, goals and strategic objectives, aligning our solutions with the unique needs of each organisation.
This phase includes risk assessment, strategies for testing, training and go live, identifying every integration touch point, and defining system and user workflows and processes.
2. Project management and governance
ROCC’s project management structure is anchored by dedicated roles, including client success consultants, project leads and technical implementation leads, who ensure constant communication and progress tracking.
Key to this process is the development of a clear Statement of Work (SOW), which outlines timelines, deliverables and checkpoints. This SOW aligns with clients’ internal timelines and compliance requirements, setting a foundation for clear expectations and accountability.
Contractual addendums providing guarantees on system configuration and performance are also clearly agreed upon and included.
3. Data migration and system integration
The data migration strategy is meticulously crafted to minimise disruption, typically involving a parallel run approach. This ensures that legacy data remains accessible while new systems are phased in, allowing us to transfer essential data and validate accuracy.
ROCC also prioritises seamless integration with existing housing management systems, facilitated by its robust API suite, which allows clients to maintain their current workflows with minimal adjustment.
4. Configuration and customisation
Our solutions offer a high degree of configurability, allowing modules to be adapted to the specific processes and operational models of each client.
From appointment scheduling to asset management, the system’s flexibility ensures it meets the precise needs of diverse users across housing associations and local authorities.
5. Training and support
ROCC provides comprehensive training tailored to varying user skill levels and completely customised to every unique deployment, ensuring staff are proficient with the system before it goes live.
This training is delivered in a phased approach, beginning with key stakeholders and superusers and extending to all end users as needed.
Support mechanisms are robust, including pre-launch assistance and post-launch support to address any issues swiftly and prevent service disruption.
Peter Luck, Business and Operations Director, ROCC: “Our projects team are simply the best people available. We have hired only the most skilled individuals who have worked at either housing organisations or other housing technology providers (ideally both), and have unique insight into how best to implement a housing maintenance system like ROCC’s.
“Their understanding and empathy of the daily challenges faced by housing professionals, who try to implement a new system while juggling their day jobs, have provided ROCC with services specifically tailored to lessen the burden on our customers.”
For more information about our award-winning software, please get in touch with a member of our customer service team today. ROCC is ready to solve your software solution needs.
