Are you looking to revolutionise your repairs service? If you’re a housing association, local authority or maintenance contractor, you’ll benefit from our best-in-class cloud housing maintenance software.
We stand out in the social housing landscape thanks to our decades of experience, an expert-driven team of professionals and our multi-functional repairs and maintenance software suite.
At ROCC, we deliver end-to-end service and operation management for the entire responsive, planned and cyclical maintenance of all your properties and assets.
Here’s what makes ROCC different from other software providers.
Exclusive focus on housing repairs and maintenance
Our housing software specialises in the delivery of maintenance and repairs, unlike generic housing management solutions. ROCC’s technology is built with the nuanced needs of social housing providers to ensure our products directly address sector-specific challenges.
Seamless integration with major housing management systems
We provide simple and seamless integration of our systems with your existing housing management software thanks to our highly adaptable application programming interface (API). This ensures our software complements your current setup and improves your offering with market-leading maintenance-specific features.
Advanced predictive analytics and performance management
Social housing providers can benefit from built-in predictive analytics and comprehensive performance dashboards to provide insights and improve decision-making. Using this data, our software can forecast maintenance needs, allocate resources, track performance metrics and so much more. We offer a more proactive approach to managing properties.
Customer-driven development and strategic roadmap
Our business roadmap is heavily influenced by our ROCC Strategic Advisory Board and client feedback, so any new software features meet the evolving needs of the housing sector. We are constantly adapting the technology we use and our products to emerging challenges, whether that’s sustainability or tenant demands. We listen to your needs and develop our software solutions accordingly.
Robust cloud hosting with enhanced security and compliance
In partnership with iomart, we deliver a cloud-hosted environment that adheres to UK data protection standards. Our cloud housing maintenance system offers clients high security and disaster recovery to ensure housing associations adequately manage sensitive and highly confidential tenant and property data.
Proven track record
Whether it’s an improvement in first-time fixes, cost-savings or an increase in daily jobs completed, we have consistently demonstrated measurable impacts on efficiency for our clients. All of our customers have reported operational improvements since adopting our software, rewarding them with a reduction in time-consuming administrative tasks and faster, more accurate repairs.
The best professionals
With an average of 12+ years of service per person at ROCC and centuries of experience in delivering housing software in our development team, our staff are well versed in successfully implementing software for housing associations. We offer a unique insight into the challenges and pitfalls of integrating a new housing maintenance solution, ensuring a smooth implementation period for our customers.
Commitment to customer service and reliability
ROCC has proudly achieved 100% customer satisfaction for the last five years. This runs in parallel with the ROCC cloud, which has had zero per cent downtime since it was first built five years ago. 100% of calls to the service desk are answered within five rings – we pride ourselves on our market-leading customer service.
Continuous customer engagement and feedback loops
We regularly check in with our clients to ask for feedback. This feedback-driven model helps our customers to influence our system developments and ensure we are making improvements based on their needs. This also means we can keep up-to-date with the latest industry trends and adapt our solutions accordingly.
Proactive maintenance and system updates
With regular system updates, including quarterly patches and annual major releases, your system will always be updated in line with the latest technological advancements and security standards. We coordinate closely with clients to align updates with their schedules.
Robust technical support and issue resolution
Our technical support team is incredibly responsive, offering customers comprehensive troubleshooting advice and resolving problems as soon as possible. We always do our best to ensure any issues with the system don’t impact operations. ROCC offers 24/7 support for critical issues. Otherwise, we have a dedicated technical service desk available via video call, telephone or email six days a week, Monday-Saturday, 8am to 8pm.
Customised training and documentation
Tailored training sessions from our experts are offered to our customers, ensuring anyone who uses our housing maintenance solutions, whether that’s field-based operatives or office staff, knows how to use the system effectively. Plus, we provide extensive training materials and documentation, so your latest recruits can quickly get up to speed.
Long-term relationship building and client retention
Founded in 1984, ROCC has been cultivating long-term partnerships with social housing providers ever since. Nobody understands the sector better and our client-first approach is unrivalled in the industry. This focus on relationship building ensures we achieve high client retention rates year after year. Our customer base views us as a trusted partner rather than just a supplier.
So, are you ready to solve your housing maintenance software solution needs? Simply get in touch with a member of our customer service team for a friendly, no-obligation chat and we’ll do the test.
