Our customer service is what truly makes us stand out from the crowd and all of us at ROCC are passionate about customer satisfaction and focused on exceeding our client’s expectations at every level.

We believe our experience is the difference and we have honed our services over the last 30 years to bring us to a point today where we fully understand the challenges our clients face and therefore consistently achieve outstanding customer service and satisfaction results.

We take great pride in our people and only hire the best. These outstanding individuals are the best in the industry and have enabled us to build a company wide team focused on service excellence.

We provide a comprehensive range of off the shelf implementation and support services that have been constructed with a focus on delivering the best results for our clients and meeting their business needs, we are however also flexible enough to adapt and provide bespoke solutions to meet any of our client’s requirements.

Our services include:

 

Tailored Service Packs

Even our off the shelf services are tailored to your organisation. We build a solution package for you that includes consultancy, training and documentation using your processes and data, SIT and UAT support and go live floor walking. Any software solution we provide can be deployed on premise, in the cloud or as a hybrid and includes integration to all your key line of business systems.

 

Personalised Account management

Unlike some organisations we never overload our account managers with too many clients. We believe our account managers should have the time to truly understand our clients businesses and to be regularly meeting with them to help them face and overcome any business challenges that may arise.

Expert Service Desk

We never allow our clients to call in to call centres or speak to untrained call handlers. Our clients always get straight through to an expert service consultant that is knowledgeable not only in the solutions we provide but in the particular configuration and setup that each client has. Our approach to support ensures our customers get the quickest and best response and keeps our customer satisfaction levels high.

Lifetime Support

We provide comprehensive support services to keep your system at the peak level of performance and achieving all the business benefits your organisation needs both today and in the future. We are very proud that our customers stay with us for many years as we continuously evolve to meet their changing needs.

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