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Simplifying Work Planning and Increasing Operative Productivity

I’m thrilled that we are releasing, as part of our Uniclass 2K17 release a new and enhanced work planning module for Uniclass Social Housing.

The Resource Deck module is a big improvement on our existing work planning and operative scheduling module.

Designed and developed specifically for social housing organisations the new module improves the planning of housing repairs by:

  • Reducing the administration resource needed to allocate work with automated processes, timely job information and clear visibility of the working day and week

  • Improving the efficiency of repairs operatives with fewer wasted journeys, less travel time between jobs and better materials management

  • Increasing customer satisfaction by keeping tenants better informed of work progress and ensuring more appointments are met and issues fixed first time

The Resource Deck work planning module for Uniclass Social Housing enables call centres to take on more planning responsibility and therefore reduce reliance on skilled planners by giving users all the information to make the right choice when booking and allocating work. All necessary variables are considered such as operative skill, location and availability before the system suggests who is best placed to do the work.

Users of the current Uniclass Social Housing work planning and allocations module will also be pleased to see that we have now introduced a new user experience that includes simple to view work and diary details with a drag and drop interface.

The new Uniclass Social Housing Resource Deck module will be launched at the end of November as part of our 2K17 release.



Posted Tuesday, November 15th, 2016 by Peter Luck

 

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