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Simplify Housing Repairs Reporting with Graphical Diagnostics

The new graphical diagnostics module for ROCC’s Uniclass Social Housing helps housing organisations to simplify the repairs reporting process.

Using fully customisable graphical diagnostics, contact centre staff with limited technical training and system experience can quickly diagnose a repair request and turn it into a job to be scheduled and completed.

Graphical Diagnostics

The graphical diagnostics module can support an unlimited number of pictures and diagnostic steps in the decision making progress. Out of the box, the graphical diagnostics module provides the images and decision trees to support the creation of thousands of types of commonly reported housing repair and can be quickly and simply deployed to both existing and new Uniclass clients systems.

Out of the box functionality is just the start with the powerful graphical diagnostics module. Clients can fully customise the entire solution to exactly meet their requirements and map their processes for decision making when logging repair requests from tenants. Housing organisations can also completely replace the standard Uniclass fault images with any pictures of their own.

To find out more about our Social Housing system and the graphical diagnostics module please contact us.



Posted Monday, November 23rd, 2015 by Pete Luck

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