Release of Uniclass 2k18
I’m very pleased to announce the release of Uniclass 2k18.
2k18 is the latest release of our successful housing repairs management portfolio and introduces some powerful new tools to enable our clients to continue improving their housing repairs operations by improving efficiency, saving money and increasing customer satisfaction.
Two of our headline features are:
Enhanced and Expanded Document Management
We have introduced a new document storage and retrieval portal that enables access to content such as video, photographs and documents stored in a range of repositories such as Windows file servers and Microsoft Sharepoint ensuring Uniclass users, such as contact centre staff have access to all relevant documents regardless of which line of business system they originate from.
Improved Operative Safety
Uniclass 2k18 introduces enhanced mobile worker safety features which include improved lone worker protection options by offering more than just a reactive panic button in the form of a proactive monitor that alerts back office staff that an operative is working potentially at risk and pushes the operative to check in and confirm that they are ok.
The introduction of this feature, with real time operative tracking and our workflow tool provides back office staff a real time view on where operatives are and who is potentially at risk.
Uniclass 2k18 is available to all existing Uniclass users so for more information and to arrange an upgrade please contact your ROCC account manager.
Posted Monday, November 20th, 2017 by Pete Luck