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Technical And Service

  • GAS MoT Style Servicing

    Within Uniclass Repairs & Maintenance we currently have a Cyclical Module which allows customers to auto raise and schedule a batch of jobs cyclically, used for... read more
    26th of February 2019 by Ronni Patel

  • Protecting Residents from Disease with Environmental Monitoring

    Using technology to improve the lives of social housing residents has been a topic that the team at ROCC have talked about many times this year and we’ve... read more
    17th of January 2019 by Elliott Ward

  • A Year in Customer Service

    The last year at ROCC has been an exciting time, not only because of some major changes at the top of the business but because of the how we have adopted some new... read more
    19th of December 2018 by Matt Watts

  • Why Predictive Analytics?

    Why Predictive Analytics? – Essential tool or unaffordable luxury? We’re increasingly being asked what can Analytics do for me? And how is it... read more
    17th of December 2018 by Peter Luck

  • Predicting the Future with ROCC Focus

    I’m pleased to say that we’re providing an early Christmas present to housing associations with the latest application in our Uniclass suite of housing... read more
    26th of November 2018 by Peter Luck

  • Hocus Focus the magic of Predictive Analytics

    In some ways it feels like we’ve been working on Uniclass Focus for forever, but in others it feels like it’s flown by and I can’t believe that... read more
    26th of November 2018 by Scott Pringle

  • Out and About in October

    With October now behind us we are drawing to the conclusion of our first ‘Out and About in October’ campaign. We offered our Uniclass Housing clients... read more
    9th of November 2018 by Peter Luck

  • New Partnership with Purrmetrix

    Exciting New Partnership between ROCC and Purrmetrix I’m extremely pleased to announce a new partnership between ROCC and Purrmetrix. The partnership... read more
    5th of July 2018 by Pete Luck

  • The Empty Call Centre

    The Empty Call Centre or True Channel Shift Channel shift has been a hot topic in housing for a few years now and certainly for us IT vendors it has been a buzz... read more
    26th of June 2018 by Pete Luck

  • Exciting New Partnership between ROCC and Infomill

    I’m extremely pleased to announce a new partnership between ROCC and Infomill. The partnership enables field service engineers, using the popular Uniclass... read more
    26th of February 2018 by Pete Luck

  • Release of Uniclass 2k18

    Release of Uniclass 2k18 I’m very pleased to announce the release of Uniclass 2k18. 2k18 is the latest release of our successful housing repairs management... read more
    20th of November 2017 by Pete Luck

  • Work Flows Lead to Better Service & Business Performance

    Work Flows Lead to Better Service and Business Performance I’m so pleased to see the take up amongst our clients of our powerful new workflow feature in the... read more
    1st of May 2017 by Pete Luck

  • Improving Work Planning with Enhanced Scheduling

    Improving Work Planning with Enhanced Scheduling Smaller housing associations may have concerns over moving their workforce scheduling to a dynamic solution. ... read more
    24th of April 2017 by Pete Luck

  • The ROCC Approach to Project Management

    The ROCC Approach to Project Management Our implementation methodology uses proven, comprehensive and flexible techniques developed over many years of implementing... read more
    22nd of November 2016 by Pete Luck

  • Simplifying Work Planning and Increasing Operative Productivity

    Simplifying Work Planning and Increasing Operative Productivity I’m thrilled that we are releasing, as part of our Uniclass 2K17 release a new and enhanced... read more
    15th of November 2016 by Peter Luck

  • Uniclass 2K17 Release

    I’m extremely excited to announce the upcoming release of Uniclass 2K17. 2K17 will take our hugely successful housing repairs management portfolio and add in... read more
    9th of September 2016 by Pete Luck

  • A Hairs Breadth Away from 100%

    Outstanding Service Levels Our customer service team have finished the first quarter of 2016 with some outstanding results. For the third year running the ROCC... read more
    8th of April 2016 by Pete Luck

  • Time to Consider SQL Server 2014

    Time to Consider SQL Server 2014 Extended support for SQL Server 2005 is ending in April 2016. Mainstream support for SQL Server 2008 and 2008 r2 ended last... read more
    13th of March 2016 by Pete Luck

  • ROCC Helpdesk Review 2015

    ROCC Helpdesk Review 2015 2015 has been another year of continued improvement for our customer service team. Our helpesk has continued to improve response times... read more
    4th of February 2016 by Pete Luck

  • Simplify Housing Repairs Reporting with Graphical Diagnostics

    Simplify Housing Repairs Reporting with Graphical Diagnostics The new graphical diagnostics module for ROCC’s Uniclass Social Housing helps housing... read more
    23rd of November 2015 by Pete Luck

  • Time to Move to Windows 2012

    Time to Move to Windows 2012 Windows Server 2003 support for all editions finally ended back in the summer. The mainstream support ended way back in 2010 but... read more
    25th of October 2015 by Pete Luck

  • Customer Service for the Social Generation

    Customer Service For The Social Generation Customer service is changing rapidly. Traditional methods of private communication between customer and supplier are... read more
    18th of September 2015 by Pete Luck

  • ROCC Helpdesk Team Growing Again

    ROCC Helpdesk Team Growing Again As ROCC business continues to expand with new contract wins and with our business wide drive to improve customer service,... read more
    8th of May 2015 by Pete Luck

  • Empowering Citizens with ROCC

    Empowering Citizens with ROCC 2015 will see us launch another module to the successful Uniclass product suite. Our portfolio already includes modules for social... read more
    9th of March 2015 by Pete Luck

  • ROCC Helpdesk Review 2014

    ROCC Helpdesk Review 2014 Although we increased our customer base and therefore increased the number of support calls coming to our helpdesk, we still managed to... read more
    9th of February 2015 by Pete Luck

  • Welcoming New Members to the ROCC Team

    Continuing to Grow our Team to Improve Services Aswell as continuing to win new contracts, at ROCC we are also striving to improve our levels of service and... read more
    16th of December 2014 by Pete Luck

  • Responding Won't Be Enough, You Need To Adapt

    Responding Won't Be Enough, You Need To Adapt Back in 2010 responsive web design was introduced as a design philosophy to ensure web content was usable... read more
    12th of November 2014 by Pete Luck

  • Effective Deployment of a Management Dashboard

    Effective Deployment of a Management Dashboard One of the hot topics for 2014 is Big Data. Everyone is talking about it. Where to store all that data, how much... read more
    2nd of August 2014 by Pete Luck

  • My Predictions for this Year

    My Predictions for this Year 2014 is going to be a big year for everyone involved in IT. I could mention some potential huge leaps forward that we’re likely... read more
    4th of February 2014 by Peter Luck

  • ROCC Helpdesk Review 2013

    ROCC Helpdesk Review 2013 2013 was another year of continued improvement for the ROCC Helpdesk. Our team as always have focused on providing the best levels of... read more
    31st of January 2014 by Peter Luck

  • Development Through Discussion

    Development Through Discussion I recently carried out a presentation on how we form our development roadmap and how we go about producing software that not only... read more
    5th of November 2013 by Peter Luck

  • ROCC Microsoft Partnership

    ROCC Microsoft Partnership ROCC have once again renewed our partnership with Microsoft, illustrating our commitment to continuing to provide exceptional levels... read more
    5th of March 2013 by Peter Luck

  • Microsoft SQL and Oracle De-support Notifications

    Microsoft SQL and Oracle De-support Notifications Just a gentle reminder to all our customers running Microsoft SQL Server 2005 and Oracle 10G database systems.... read more
    19th of October 2012 by Peter Luck

  • Housing Association Technology Open Day 2012

    Housing Association Technology Open Day 2012 I'm looking forward to presenting at our 2012 Technology Open Day for housing associations on the 26th September.... read more
    3rd of September 2012 by Peter Luck

  • 4G and Uniclass Mobile - The Future of Mobile Working

    4G and Uniclass Mobile - The Future of Mobile Working Everything Everywhere - the company behind Orange and T-Mobile - along with BT Wholesale announced in January... read more
    5th of February 2012 by Peter Luck

  • Adobe Confirm HTML 5 as the Future

    Adobe Confirm HTML 5 as the Future I was overjoyed when Adobe confirmed recently that they would bid farewell to their Flash for mobile platform. We've been... read more
    12th of November 2011 by Peter Luck

  • A Modern Mobile Solution

    A Modern Mobile Solution I'm pleased to announce the upcoming release on September 9th of the latest version of the Uniclass Mobile solution for social... read more
    2nd of September 2011 by Peter Luck

  • Feedback Please and Thank You

    Feedback Please... and Thank You Always hungry for feedback from our customers we have recently issued an online feedback form to allow customers attending any of... read more
    4th of May 2011 by Peter Luck

  • Internet Explorer 9 Released

    Internet Explorer 9 Released Many Windows 7 and Vista users will have noticed that Microsoft have released version 9 of their Internet Explorer web browser in... read more
    8th of April 2011 by Peter Luck

  • Demystifying the Cloud

    Demystifying the Cloud The buzz about "The Cloud" has been going on for quite a while now and the people I talk to either don't understand exactly what the... read more
    30th of March 2011 by Peter Luck

  • Microsoft ISV Certification

    Microsoft ISV Certification We've been busy over the last couple of month's renewing our Microsoft partnership and as always Microsoft have made it very... read more
    9th of February 2011 by Peter Luck

  • ROCC Helpdesk Customer Portal

    ROCC Helpdesk Customer Portal Back in November 2010 I made a promise to our customer base that I would make our helpdesk service more transparent to them. December... read more
    2nd of February 2011 by Peter Luck

  • An Important Step to a Transparent Service

    An Important Step to a Transparent Service As promised to our user group in November, I'm pleased to announce our new helpdesk system has gone live today. The... read more
    20th of December 2010 by Peter Luck

  • ROCC Service - A Changing World

    ROCC Service - A Changing World November 23rd saw the new format ROCC Uniclass User Networking Event (bit of a mouthful that one ... perhaps we should call it... read more
    25th of November 2010 by Peter Luck

  • An ISV's View of the Future

    An ISV's View of the Future Predicting the future is often an extremely difficult thing to do (as Thomas Watson of IBM famously said "I think there is a world... read more
    8th of October 2010 by Peter Luck

 

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