Experience Driven Excellence
ROCC are one of the most experienced companies in the housing sector. We focus and specialise entirely on providing proven, comprehensive and configurable IT housing systems and solutions that enable excellence within your business.
Pioneers of numerous innovative breakthroughs involving housing repairs solutions, digital inclusion platforms and mobile working, ROCC have been specialising in developing technology to enhance the quality of the lives of our clients and their users for over 30 years; a lifetime in the housing technology sector, building a reputation for Trust and Reliability. With fast approaching 400 years of experience, over 200 complex projects delivered, all delivering significant benefits, our experience clearly resonates with our customers.
We know we get it right, 70% of our customers have been with us for over 15 years and some over 25. Several customers have gone through re-tendering procurement exercises where they have conducted stringent reviews of alternative suppliers and resulted in selecting ROCC for a second contract award, an outcome which is rare in this sector.
Offering both ‘out of the box’ and custom approaches ROCC has the experience that delivers the certainty, the ’safe pair of hands,’ the peace of mind our customers both seek and value. However, we know that software solutions alone are not the whole issue; process mapping, training and effective system delivery are all keys to a successful implementation.
So if you’re struggling with ever increasing pressures and looking for the certainty and excellence that experience delivers; if working with experts in their field appeals then we should be talking.
Part of the community
ROCC plays an active role in both our local and the wider community by getting involved in a number of charitable fundraisers. Whether it be running a marathon, climbing mountains, organising football tournaments or baking a cake, we like to share our success with others.
The purpose of ROCC is to create satisfied customers through solutions and services.
Our people make us who we are and in this fast-moving, high tech world, the development of our people is key.
We are committed to achieving excellence in everything we do.
ROCC are proud of its accreditation by Investors in People. Investors in People is the standard for people management. The standard defines what it takes to lead, support and manage people for sustained success.
ROCC strongly believes that ROCC people are its strongest asset and that this accreditation recognises this mutual commitment.
Kevin Newman, Investors in People Practitioner, said: “The restructuring and the changes to the organisation appears to be making the business stronger. You obviously care for and support your people above and beyond what many organisations would attempt to do – well done for being a caring organisation.”
The Investors in People prestigious accreditation is recognised across the world as a mark of excellence.
ROCC are proud to have been awarded ISO9001 certification by the British Assessment Bureau. This internationally recognised standard ensures our clients receive high quality products and services that leads to excellent levels of performance and customer satisfaction.
Our decision to achieve ISO 9001 certification demonstrates ROCC’s commitment to providing a high quality and consistent service to clients and a desire for ongoing investment in technology, development, processes and procedures.
The ultimate goal of certification is based on the ideas of continual improvement, putting customers first and achieving a more efficient way of working. ISO 9001 helps to highlight companies that are truly “best-in-class” who provide services, products and skills that are not only industry leading but also fantastic value and positive experiences for all customers.
Chris Potter, Managing Director of ROCC said:
“I am delighted that we have achieved ISO certification and met the stringent expectations of the British Assessment Bureau. This independent review further solidifies ROCC as a leading expert in social housing technology solutions”