Uniclass provides a unified view of all programmed,
cyclical and responsive work including gas servicing. The Contact
Centre provides best value for tenants and service providers at
the first point of contact allowing complex information being
presented in an accessible format. Appointments can be properly
resourced through the intelligent work ticket creation function.
By automating business processes from end to end, Uniclass ensures
best practice for housing repairs management, prioritising work
correctly and completing more jobs on time, with fewer missed or
repeat appointments.
- Contact Centre
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Gaining best value for tenants and service
providers at the first point of contact with a responsive
repairs service involves complex information being presented
in an accessible format and in real time. The Contact Centre
meets this challenge by channelling expert knowledge through
leading edge technologies so that service requests are
accurately logged and enquiries are dealt with efficiently.
- Work Planning, Appointments and Works Order/Job Dispatch
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Uniclass includes an intelligent work planning
and appointments function ensuring that all visits to
tenants are productive because they are correctly resourced
and effectively allocated. integrated fully with the Contact
Centre module, jobs can be issued to operatives with a
mobile terminals in real time. Operatives can update the
system, update attributes to the job, do variation orders,
update the status of the job, note reason codes if a job is
cancelled and record any no accesses. Real time timesheet
capture can enable fully automated job costing and
performance monitoring
- Planned Maintenance
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Planners utilise up-to date data from the
Uniclass knowledge-base which also informs contact centre
staff of planned and cyclical works to avoid conflicts and
duplication of appointments. The module allows both major
schemes and smaller projects to be managed.
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Cyclical work programmes such as gas servicing
and inspections can be controlled including the management
of documents such as CP12’s.
