Uniclass supports the delivery of property repairs
and maintenance services from start to finish. It enables a
unified approach to responsive and programmed demands, emergencies
and appointments as well as internal and sub-contracted resources
including Gas servicing and cyclical works. Uniclass delivers up
to date information where it is needed to support operatives and
customers, reaching out across secure internet and mobile
networks.
- Performance Monitoring
-
Organisations’ performance and customer
satisfaction ratings can be monitored using easily
recognisable ‘traffic light’ warnings and detailed up to
date information. Integrated with the pre and post
inspection functionality users have a unified view of
performance across all activities. Business intelligence
options allow users to tailor graphs and charts to corporate
standards and present information in accessible formats that
relate directly to national best value standards and local
Key Performance Indicators.
- Operational Control
-
Repair reporting requests can be diagnosed and
jobs are quickly acknowledged and prioritised in line with
user-defined targets. Human resource information such as
trades, team workloads and location is fully integrated with
materials management systems ensuring that more jobs are
completed on time and on the first appointments.
- Business Management
-
Uniclass can be deployed and seamlessly
integrated to existing corporate ledgers and other systems.
The system provides a complete business management suite
that covers full job costing, stores and purchasing, sales
invoicing and commitment accounting.
